Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type Drop Off TAT Pickup TAT Hand over to usmanelectronics WH QC TAT
Non Bulky 48 hours from return request initiated N/A 3 working days 6 days
Bulky N/A 5 working days from return request initiated 5 working days once the item is picked 7 days

Please note that this policy does not apply to usmanelectronics Global products. For usmanelectronics Global return and refund policy please click here.

Payment Method Refund Option Refund Time
Debit/ Credit Card Debit/ Credit Card 10 Working Days
HBL Direct Transfer HBL Account 5 Working Days
Refund Voucher 2 Working Days
Equated Monthly Installments Credit Card 10 Working Days
Modes of Refund Description
Easypaisa Wallet If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

 

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method Refund Option Refund Time
Debit/Credit Card Debit/Credit Card 25 Working Days
HBL Direct Transfer HBL Account 20 Working Days
Daraz Wallet Daraz Wallet 16 Working Days
Equated Monthly Installments Credit Card 25 Working Days
Easypaisa Wallet Easypaisa Wallet 20 Working Days
Easypaisa Shop (OTC) Daraz Wallet 16 Working Days
Daraz Refund Voucher Refund Voucher 17 Working Days
JazzCash Mobile Account Daraz Wallet 16 Working Days

Leave a Reply

Your email address will not be published. Required fields are marked *